FAQ
Everything you need
to know.
Clear answers about eligibility, costs, delivery speed, and how we handle the claim for you — so you can move on with your day.
01 — Section
Eligibility & Cost
If the accident was not your fault, you are generally entitled to a like-for-like replacement vehicle at no cost to you. We confirm eligibility and recover the cost directly from the at-fault party's insurer in most cases. If you were at fault, standard daily rates apply — these are often covered by your own comprehensive policy.
For not-at-fault claims, in the majority of cases there is nothing to pay. We deal directly with the other party's insurer. For at-fault matters, standard retail rates apply and are frequently covered by your own insurance.
We still move first so you're not left without a car. If the claim outcome changes we discuss the options with you transparently — no surprises, no pressure.
02 — Section
Process & Speed
One clean form — we handle the rest. 1. Complete the short online form (about three minutes: licence, rego, accident details). 2. We verify the details and contact the insurer or other party. 3. Your vehicle is delivered, often the same day. 4. You drive while yours is repaired. 5. We collect the car when your own is ready.
Most Sydney metro deliveries happen the same day — frequently within 1–3 hours of form approval during business hours. After-hours submissions are monitored by our 24/7 recovery team and responded to as soon as possible.
Yes. Select your preferred model from the current fleet during booking. We always aim to match or exceed the class of the vehicle that was damaged. Availability applies.
03 — Section
Delivery & Coverage
Home, work, smash repairer or tow yard across most Sydney metropolitan suburbs. Sydney-wide 24/7 recovery is available.
Complete the form any time. Our recovery team monitors submissions around the clock and will contact you as soon as possible.
For the full duration of repairs, or until a total-loss settlement is reached. We collect our vehicle once yours is ready.
04 — Section
Fleet & Service
A considered collection of late-model European luxury, performance and electric vehicles — including the BMW M3 Competition, BMW X5 and X3, Tesla Model Y, Land Rover Discovery Sport, Mercedes-Benz E-Class, and Audi A3 and Q2. The goal is that the replacement feels indistinguishable from the car you drove yesterday.
Yes — the vehicles are fully insured. Excess and any additional cover options are explained clearly at the time of booking and are usually recoverable on genuine not-at-fault claims.
05 — Section
Practical
Driver's licence, vehicle registration details, and basic accident information. Photos and a police report — where available — are helpful, but not always required to get started.
Yes — regular premium and Tesla rentals are available through our sister site, nonstop.rentals. claimcar.rentals is specifically optimised for accident replacement and insurer coordination.
Still on the road?
Been in an accident? We're already on it.
One short form. We handle the insurer, dispatch a premium replacement, and get you back on the road — often the same day.
24/7 recovery · 1300 356 387